Refund & Return Policy

Last updated: October 18, 2026

We want you to be happy with your order. This policy explains returns, refunds and exchanges at Yango Mart.

Return window

You can return most items within [30] days of delivery for a refund.

Condition of returned items

Items must be unused, in their original condition and in the original packaging, with all parts and accessories included.

How to start a return

1. Email [YOUR SUPPORT EMAIL] with your order number and the item you want to return.
2. We will reply with return instructions and the return address.
3. Pack the item securely and ship it back. We recommend a tracked service, because we cannot be responsible for returns that do not arrive.

Please do not send items back without contacting us first.

Return shipping costs

[CHOOSE ONE: Customers pay return shipping for change-of-mind returns / We provide a prepaid label.] If your item arrived damaged, defective or wrong, we pay for return shipping.

Refunds

After we receive and inspect your return, we will email you about the result. Approved refunds go back to your original payment method within [5 to 10] business days. Your bank may take extra time to show the refund. Original shipping charges are not refunded unless the return is due to our error.

Damaged, defective or incorrect items

If something is wrong with your order, contact us within [7] days of delivery with your order number and photos. We will send a replacement or give a full refund, including shipping.

Exchanges

The fastest way to exchange an item is to return it and place a new order.

Items that cannot be returned

[LIST ANY: for example opened hygiene products, custom items, gift cards. Delete this section if none.]

Cancellations

To cancel an order, email us as soon as possible. We can cancel only if the order has not shipped yet.

Questions

Email [YOUR SUPPORT EMAIL].